Top Accounts Team Manager (They/She/He)

• Define and execute the Top Accounts strategy of Glovo in Poland with primary focus on Account Management (farming): defining new ways to help our Partners grow their business on our platform while increasing the value they bring to Glovo.
• Bring GlovoPoland to the next level:

• Help us reach KPIs and position Poland as one of the best performing countries in Glovo
• Setup best in class ways of working for all of the QSR Teams
• Work with your Team Leads to grow our talent and build a great Team culture

• Define the long-term Top Accounts strategy for Glovo Poland
• Oversee directly multiple areas of responsibility related to 360 account management: partnerships, monetization, promotions, Joint Business Planning, operations, commission negotiations etc.
• Analyze business / financial data to take key commercial decisions
• Lead a team of ~10-12 individuals and lead your direct and indirect team to greatness - hire top talents, help them perform, grow and develop as professionals
• Guide the Top Accounts (KAM) Team to achieve targets and maintain best-in-class relationships with our Partners
• Work with a cross-functional Team & multiple stakeholders (Marketing, Operations, Finance) to achieve quick & quality execution; Give visibility to main stakeholders of status and follow up on next steps
• Get into details, deep-dive and problem solve. You will make things happen together with your Team
• Lead project implementation and translate it into actionable tasks to ensure continuous improvement
• Establish and maintain relationships with key stakeholders in Top restaurants

• At least 3 years of relevant experience in managing a high-performing commercial team (can be sales, account management, trade marketing, business development - cross functional experience is nice to have)
• Led negotiations of large-scale contracts and you're comfortable of building relationships with C-level of other organizations
• Managerial roles within one of the following: Sales, Account Management, Marketing, Insights, Category Management, Ecommerce, Food Delivery.

• Team leadership: 3 years of experience in leading and motivating teams to achieve collective goals (preferably Team of 5+ people)
• Business acumen: Proven track record of understanding and empathizing with clients' / partners' business models, challenges, and objectives to create strategies and deliver value through collaboration
• Stakeholder collaboration:

• External: Proven experience of at least 5 years in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration
• Internal: You're an expert on managing stakeholders, working with peers, and leveraging other teams aspiring to do what's best for the company

• Great communication and interpersonal skills.
• High emotional intelligence.
• Project management skills, highly organized and detail-oriented approach.
• Problem solving skills, data-driven with strong commercial and analytical skills.
• Excellent knowledge of Google Suite and/or MS Office, Excel.
• Very good written and spoken English skills.

• Ability to work in a high growth and high-performance start-up with a fast pace
• Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the commercial domain
• We value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope
• You are always respectful, kind, and fair

• 🌟 An enticing equity plan that lets you own a piece of the action
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Free Multisport Card.
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
• 🏖️ 5 extra days of holidays.
• 🧠 Spanish or English classes.

Glovo