MRO Customer Service Specialist

• Creating and processing orders in the ERP system; Administration of a large number of orders, preparation of reports, order statuses for the customer's needs.
• Taking responsibility for customer problems and leading to their solution, while drawing conclusions and translating them into continuous process improvement.
• Building lasting relationships and business contacts with customers.
• Close cooperation with the following departments: production, quality, purchasing, logistics, finance, sales.
• Performing contract analyses, performance and transfer of requirements to product service.
• Observation and searching for process difficulties in order to eliminate them.
• Creating instructions, standards or their revision in order to better adapt the process.
• Supporting the department manager and the team in creating and implementing a development strategy.

• Bachelor’s degree
• Experience in cooperation with large corporate clients, supporting or coordinating team work is welcome.
• Ability to build relationships with the client using various channels (remotely - e-mail, phone; in person).
• Ability to adapt to changing conditions and the dynamics of an organization such as a service organization/MRO.
• High data analysis skills.
• Setting priorities.
• Very good knowledge of English.
• Practical knowledge of the SAP environment and proficiency in using the MS Office package, with emphasis on Excel.
• Very good communication skills and the ability to listen to the client's needs.
• Creativity, independence and excellent work organization.
• Highly developed interpersonal skills, punctuality, dutifulness and availability in exceptional situations (critical for the client) outside standard working hours.
• Ability to work effectively in a team.
• Willingness to continuously improve and find new values for the team and organization.
• Stationary work.

Quest Global