Duty Manager

• Oversee and support the daily operations of Front Office departments during shift duty.
• Ensure guests receive prompt attention, personalized recognition, and memorable experiences.
• Supervise and guide Front Office Colleagues, providing leadership and direction.
• Respond to guest needs with efficiency, discretion, and care-resolving issues promptly.
• Conduct regular inspections of front-of-house areas to ensure luxury standards of cleanliness and order.
• Greet and assist VIP guests, performing arrival room inspections to guarantee the highest standards.
• Monitor staff conduct, grooming, and service delivery to align with brand standards.
• Maximize room sales and hotel revenue via performance management, upselling and inventory control, collaborating with other department heads.
• Review billing instructions, guest credit, and discounts, ensuring compliance with policies.
• Act as the main point of contact in the absence of the Front Office Manager/Director.
• Drive upselling initiatives and promote hotel facilities to enhance the guest experience.
• Ensure accuracy and quality of guest data in PMS and provide daily operational reports.
• Maintain LQA and brand standards, ensuring colleagues are consistently updated and trained.

• Previous experience in a supervisory role within a luxury hotel environment (min 3 years).
• Strong guest relations skills with the ability to anticipate needs and deliver personalized service.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced, ever-changing environment.
• Proficiency in PMS systems and solid understanding of Front Office operations.
• Fluency in English & Polish; additional languages are an asset.
• A natural trainer and mentor, capable of inspiring and guiding colleagues to excellence.

Accor