1st Level Service Desk Agent with Dutch

Warszawa, mazowieckie
Stała
Pełny etat

2 miesiące temu

Job Category: Service OperationsJob Description:Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Job overviewDue to natural growth, we are increasing the size of our Customer Support Teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth and want the option to work in hybrid mode or in our modern office in Warsaw, then apply below and make this happen today.You will be part of a strong team of Customer Support Specialists. You will have the support of a long established team to ensure your success and nurture a successful career as part of our Diebold Nixdorf family. We are looking for Dutch speaking Specialists who can engage with our customers and clients.Responsibilities:

Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
Guide customers according to solution trees and knowledge base to solve incidents and service requests
Provide detailed information on all performed activities to the next appropriate level specialists according to the process
To update the call management system accurately and efficiently with call details, actions taken and resolution.

Qualifications:

Very good command of Dutch Language (at least B2/C1 level)
English on min. B2 level
Strong at communication, teamwork, processes and customer orientation, especially friendly and professional phone etiquette
PC literacy, especially the usage of Microsoft Office package
Willingness to work in shifts
Knowledge of customer service principles and practices.

Preferred qualifications:

Experience in a similar position would be an asset

We offer:

Contract of employment
Over 8000 industry recognized trainings
Various options of development
Being part of a multicultural team
Possibility to use foreign languages on a daily basis
Teamworking and supportive atmosphere in our teams
Life insurance,
Private medical care,
Sport card,
26 days of holiday regardless seniority,
Possibility of hybrid work (1 office day per week - Warsaw, Poland)
Employee referral programme.

#LI-AO2 #LI-HybridAbout Us:Why should you join Diebold Nixdorf?Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found

Diebold Nixdorf

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