L1 Service Desk Agent with Greek
- Warszawa, mazowieckie
- Stała
- Pełny etat
- Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
- Guide customers according to solution trees and knowledge base to solve incidents and service requests
- Using remote tools to analyze and resolve tickets
- Provide detailed information on all performed activities to the next appropriate level specialists according to the process
- To update the call management system accurately and efficiently with call details, actions taken and resolution
- Very good command of Greek
- Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
- PC literacy, especially the usage of Microsoft Office package
- Willingness to work in shifts, based on customer requirements
- Knowledge of customer service principles and practices
- Experience in a similar position would be an asset
- English language skills - nice to have
- Trainings from the first day of work
- Various options of development
- Being part of a multicultural team
- Possibility to use foreign languages on a daily basis
- Teamworking and supportive atmosphere in our teams
- Contract of employment (umowa o pracę)
- Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, employee referral programme).