Customer Advisor (Danish Speakers)

SpotOn TA

  • Łódź, łódzkie
  • Stała
  • Pełny etat
  • 1 miesiąc temu
SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.spotonps.plOffice Based – Warsaw, Poland*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.Client: BPO Company.The RoleCustomer Advisor – Danish Speaker/Duński – TravelOffice Based – Warszawa, Poland*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.Client: BPO Company.Office Based – Warszawa, PolandAs a Customer Advisor, you will help in purchasing airline tickets and handling different payment methods and more.Detailed Duties and Responsibilities
  • The first point of contact for the customer, responding to the various incoming requests, and solving emerging issues “Through Phone, Email and Chat”.
  • Handling customer complaints.
  • Helping customers with flight reservations, itinerary changes, baggage concerns,…etc.
  • Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
  • Recognizing customer needs.
  • Building a good relationship with the customer while improving customer satisfaction.
  • Participation in specialized training.
  • Understanding customer needs and assisting to solve the issue faced.
Ideal ProfileTargeted Qualifications
  • Fluency in Danish Language, C1 level or higher.
  • Fluency in English Language, B2 level or Higher to effectively liaise with the stakeholders of the region
  • Attention to detail and problem-solving.
  • Previous Customer Service experience – is a plus.
  • Skills for efficient navigation of the internet and MS Office applications.
  • Personnel culture and a positive attitude.
Interpersonal Skills
  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
  • Office Based – Warsaw, Poland.
  • Shift Basis.
  • Paid Training
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
  • Fantastic work culture

SpotOn TA