IT Service Delivery Team Leader
- Poznań, wielkopolskie
- Stała
- Pełny etat
- Ensuring proper functioning of Stores Support Section
- Managing the User Support Process
- Managing cooperation with External Providers
- Building and managing the Knowledge Base
- Conducting analyses and reports
- 2-3 years of work in the IT services area
- Relevant educational background in IT or related fields
- Advanced proficiency in English
- Experience in team management
- Good PC skills, especially MS Office tools
- Experience with organizing training programs
- Critical thinking and problem-solving skills
- Great interpersonal and communication skills.
- Work in an international company featured on the Forbes list of the best employers in Poland and beloved by millions of consumers in Poland and Europe.
- A competitive salary and real opportunities for promotion - the development of our employees is the cornerstone of our strategy!
- Life insurance on preferential terms, to feel secure.
- An extensive benefits platform offering a wide range of options - including medical care, sports cards, events, trips, shopping vouchers, and more.
- Discounts on purchases at Pepco stores - get your favorite products at even better prices!
- A wide range of training sessions, courses, and webinars designed to help our employees grow and thrive!
- The opportunity to improve language skills by working in an international environment.
- Free psychological, legal, and financial consultations as part of our employee support program - our employees' well-being is our top priority!
- Smart Lunch - meal subsidies for the company canteen, giving access to daily on-site dishes at discounted prices.
- Financial recognition in the form of jubilee awards, additional days off, and loyalty-based discounts for employees celebrating their work anniversaries.
- A social fund providing additional financial support to ensure security and assistance in various life situations.
- A friendly atmosphere and support from colleagues who are eager to share their expert knowledge - despite being a large organization, we've maintained a warm, informal atmosphere.
- A role within a unique organizational culture - Pepcoolture - where our mission, vision, and values are the foundation of our everyday work.