As a Customer Service Advisor at Capita, you'll join a team dedicated to supporting our clients. Your responsibilities will include providing comprehensive, top-notch customer service, handling phone and email enquiries, and promoting products and offers based on customer needs.Job title: Customer Service Agent with ItalianJob Description:Your responsibilities:1. Customer support through various channels (incoming calls and messages)2. Analyzing and resolving customer inquiries3. Providing information related to administrative and technical aspects (products, invoices, etc.)4. Implementing changes to the system5. Collaborating with other departments to ensure comprehensive customer service6. Selling and promoting products during customer conversationsOur requirements:1. Italian language skills at a minimum level of C12. Willingness to work in a hybrid environment after the onboarding period in Krakow3. Willingness to work in a 5-day, 40-hour shift system, Monday through Sunday (8:00 AM - 10:00 PM)Location:, PolandTime Type: Full timeContract Type: Fixed Term (Fixed Term)
