Jr/Mid Customer Operations Representative - Danish Speaker - Gdansk

Gdańsk, pomorskie
Stała
Pełny etat

2 dni temu

Join our growing Customer Operations team!We're looking for several new colleagues at both Junior and Mid-level to strengthen our dynamic setup. In this role, you'll take part in daily order management, handle customer queries and disputes, and support reporting activities. You'll also manage incoming customer phone calls and help ensure a high standard of service across the board. Together with your team, you'll play a key role in delivering excellent customer experiences and continuous improvement.How you will make an impact?You will make an impact by delivering exceptional customer service. If you're a positive, open minded, highly establish and proactive person with good communication and analytical skills, you could be just right for this role! Depending on your profile, you will be doing some of this:

Manage order handling processes and customer master data, ensuring accuracy and efficiency.
Handle customer phone calls and resolve disputes or queries both verbally and in writing.
Communicate and collaborate with internal teams, including customer service, production, warehouse, and transport planning.
Support reporting tasks, documentation reviews, and maintain effective communication with internal and external stakeholders.
Actively participate in improvement initiatives and internal projects to optimize service and operational performance.

What will make you successful?We are seeking dedicated individuals who have a track record of working in a dynamic environment, collaborating with others and who are career driven to work in a non-standard working hours. All trainings will be provided. Furthermore we expect the candidate to have:

Strong communication and customer-orientation skills
Fluency in English - written and verbal
Danish language B2/C1 - written and verbal
An ability and will to work with colleagues in a One-Team spirit
Thriving in a support center with high activity
Detail orientation & structure
Proactive-predictive actions
High commitment to deliver and work to improve existing services
A flair for IT/systems
A customer centric & solution-oriented approach
Digital proficiency and curiosity
Knowledge and understanding of systems like SAP and CSM (nice to have but trainings will be provided)
Open to work on shifts (also weekends)

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Operations in Global Shared Services.What do we offer?

International operating environment
Medical care & life insurance
Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
Scandinavian working style & no dress code
Hybrid working model (50/50)
Relocation package
Trainings with experts & professional induction & development programs
Financial support of your education
Referral program for employees
Employee Assistance Program (legal, psychological, health, financial consulting, etc.)
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
Additional holiday depending on length of employment (up to 4 days)

… while in the office you can also use some of below:

Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
Spacious canteen, delicious coffee and tea available on every floor in special designed spots
Chill-out rooms with X-box, pool table, board games, football table and swings

Arla Sustainability | Farmers on a missionAs a farmer-owned cooperative, we're on a mission to provide you with dairy products that not only taste good, but also feel good to consume.Shape the Future of DairyArla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.BEWARE! RECRUITMENT FRAUDIt has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this .

Arla Foods

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