Customer Service Specialist (with French)
- Łódź, łódzkie
- Stała
- Pełny etat
As a Customer Service Specialist, you'll be the key connection between our company and our customers, ensuring smooth order handling and top-tier service. You'll manage the full order cycle-from setup to delivery-while working closely with Sales and Supply Chain to meet customer expectations. This is a high-impact role for someone who thrives in a fast-paced B2B environment and enjoys building strong relationships.Key responsibilities:
- Act as the main point of contact for your customer portfolio.
- Build and maintain strong relationships with customers and internal teams.
- Handle customer queries with ownership and professionalism.
- Accurately process high volumes of orders in SAP.
- Coordinate product availability and delivery timelines.
- Validate pricing and support contract updates.
- Resolve complaints and implement corrective actions.
- Optimize logistics for efficient and cost-effective deliveries.
- Take full ownership of customer service quality.
- Fluent in French and English (C1 level).
- 5+ years in Customer Service, ideally in B2B or manufacturing.
- Strong SAP experience (5+ years preferred).
- Salesforce knowledge is a plus.
- Customer-focused and relationship-oriented.
- Strong communication and interpersonal skills.
- Analytical mindset with attention to detail.
- Comfortable with numbers and data.
- Proactive, adaptable, and resilient under pressure.
- Team player with planning and multitasking abilities.
- Problem-solver with a positive attitude.
To ensure excellent service for our customers, this role follows a fixed schedule with set working hours. You may be scheduled to work weekends or public holidays, depending on business needs.We offer:
- Employment on a regular basis in the sweetest company in the world.
- Annual bonus based on your work results.
- Lunch card to be used for groceries and restaurants.
- Private medical care in Lux Med (basic package fully financed by BC).
- Fit Profit sports card co-financed by BC.
- PPE: we care about your future, and we save money for your retirement.
- Cafeteria Program as a part of Social Fund.
- Group life insurance.
- Hybrid working model: min. 8 days in the office a month
- Free consultation with a lawyer once a quarter.
- Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC's Birthday, and many other occasions during the year.
- And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
- Daily delivery of fresh fruits and veggies to the office.
- You can purchase our sweet products with a special discount.
- Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
- Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
- We like to party as much as we like chocolate! We have integration budgets we can use for team events.
- Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.