Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.As a HR Employee Service Center Representative in a Multi-lingual HR Service Center, your responsibilities will include but won't be limited to:
Providing support for and management of customer inquiries through an HR ticketing system. Inquiries will be managed by various channels (phone, webchat, email, or other). Type of support needed may include questions on: HR procedures, employment benefits, salary and pay-slip questions, on-boarding, paid time off including vacation/holiday/leave of absence allocation and conditions, overtime, off-boarding and many others HR questions
Explaining how to use the online HR systems, HR portal, view paystub, etc.
Investigating more complex cases
Responding to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment
Supporting day-to-day HR inquiries with the highest level of customer service via all HR Service request channels
Perform basic HR transactional tasks by management of employee data through the SuccessFactors HR system
Initiate and support all global onboarding tasks
Guiding employees through the appropriate on and offboarding policies
Assisting with administrative tasks, data entry as needed
Maintaining information systems, preparing appropriate documentation, and processing necessary paperwork
Focus on continuous improvement through shared knowledge and lessons learned
Requirements:
Excellent English: C1 minimum, read, write and speak
Excellent knowledge of Spanish or Swedish or French as C1 minimum, read, write and speak
Experience in Customer Service required
Adaptability and attention to details
Excellent written and verbal communication skills
Self-motivation and willingness to learn
Good knowledge of MS Office (Word, Excel)
Knowledge of German, Italian, Dutch or Mandarin woud be an asset
Knowledge of SAP HR, SuccessFactors, Service Now or other HR systems is a plus
This position follows a fixed shift schedule: either 1st shift (8:00 AM - 4:00 PM) or 2nd shift (3:00 PM - 11:00 PM). Please note that this is not a rotating shift role-you will be assigned to one of the two shifts
Authorization to work in the Employing Country (Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country.)
Why Westinghouse?Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:
Safety and Quality
Integrity and Trust
Customer Focus and Innovation
Speed and Passion to Win
Teamwork and Accountability
Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.Benefits offered in Poland include:
Stable employment
Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
Attractive remuneration with bonuses
Hybrid model of work, flexible working time
MyBenefit Cafeteria
Life insurance
Private Medical Care
Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
Charity initiatives
Parking space for employees
Employee referral program
You can learn more about Westinghouse by visiting .Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.Get connected with Westinghouse on social media: | | |Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
